软银公司计划利用人工智能缓解呼叫中心员工压力
https://www.reuters.com/~
https://tech.huanqiu.com/~

大概意思就是客户与人工客服之间隔着AI交流，客户说的话不直接让客服员工听到，而是经过AI处理，把语气变得缓和，同时过滤掉骚扰、辱骂、恐吓的话语。
🌚毕竟日本人经常动不动要求客服谢罪什么的，员工压力可不小
Reuters
SoftBank Corp aims to help call centre workers by 'softening' angry customer calls with AI
SoftBank Corp aims to help call centre workers by 'softening' angry customer calls with AI
Dealing with irate customers can be extremely stressful for call centre workers but Japan's SoftBank Corp thinks it has a solution: artificial intelligence-enabled software that softens the tone of customers' voices.
 
 
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